And, so I tell them: Carleen Sanchez in Reno, NV. The customer care agents even tell you things, and then later when you call back to confirm what they've said to another agent or even the supervisor they tell you sorry but they can't follow through on it. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. I looked them up and apparently they "specialize in collecting and disposing regulated substances, such as medical waste and sharps, pharmaceuticals, hazardous waste, and providing services for recalled and expired goods. These are my favorite curly hair care products. Their website showed my order processing for 6 days. Didn't bother to respond back after reaching out thrice. About the brand: The DevaCurl product line came after the conception of the DevaChan salons. Ok, I call the number and the woman asks what I want to return - I tell her "the Ultimate Care Kit" and she asks what all was in it? I stretched the base of the DevaCurl Devafuser and I finally got it to fit. The email also said I could contact via online chat or via phone. The diffuser is perfect for drying hair … Don't be fooled. Tomorrow it will be 4 weeks since then and I have not heard anything from Devacurl or received a refund yet. Anyone thinking of becoming a client of Carleen's needs to think long-term. I will stick with authorized retailers for Deva Curl products. I'm glad I started this return process early because I only have 60 days to return the item for a refund and I have a feeling I'm going to have to follow up again because I'm not all that convinced my return authorization will show up...We shall see. Used them a few times, then saw so many cautionary reviews online that I decided I wasn't comfortable using them any more. Most companies have an automated/online return process. I felt because I am Hispanic and everyone at this locations was white he did not know how to style my kind of hair. it looked like it was covered in bits of fluffy cotton. (I understand COVID-19 may create delays but am shook by the check situation. According to Vice, the negative reviews began rolling in about five months ago. At first I Absolutely loved the products. I use products in my hair throughout the week, so of course that causes build up + major tangles. They are Carleen Sanchez protoges. You can find out more about it here. I have an oily scalp and dry, fine 3A hair. Ok, well here goes. And not to expect it until a few days. No response for another 2 days. By the time I was really wondering where my products are, I heard that they were in a lawsuit (I won't say - you know). Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It's so gentle and moisturizing my hair feels better for using it. Claims of hair and scalp loss, damage and … Deva curl B'LEAVE-IN IS NOT ACCEPTABLE. For some reason, it did not have the same effect when purchased here. Best for: Curly and coily hair textures Uses: Cleansing, hydrating, and styling Active Ingredients: Coconut oil, flaxseed oil, peppermint, sunflower, and more. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on August 18, 2016. In order to write a review I had to "star rate" this product line. Both my daughter and I had terrible scalp issues after using these Devacurl products. Similar to other reviewers, finally called the phone number on 2/27, was on hold for ~10 minutes, then talked with a rep who took down my order number, name, phone number, email, & mailing address and asked me to list the products in the kit and their sizes (which I read off the website). Now to see they've done this so I can't communicate I'm really just shocked. I use it daily, along with One Condition. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. Nope, no health issues that way. Reviewed in the United States on April 26, 2016. One day my sister told me about reviews that ladies hair were thinning from D.C. I ensure to share this with my friends and families. I also noticed my hair was thinning, I have a lot of hair. I'd get a refund for one order as it was returned to customs and could not get delivered, 2. that i'll get an email confirming this and 3. that the supervisor himself would contact me to tell me WHERE THE HAIRDRYER HE WAS SHIPPING OUT WOULD BE DELIVERED as we waited weeks to receive it. I switched to using DevaCurl Nopoo because it really feels like it cleanses my hair, doesn’t leave it crazy dry after washing, and I can “cleanse” more frequently. This is the best blow dryer for Curly hair. I quickly realised how bad the customer service was but you see, I never really thought that in the end they would stoop so low. Reviewed in the United States on October 4, 2016. Reviewed in the United States on February 21, 2015. to get the Hollywood glam, and on the rare occasion, I will straighten (eek!) I followed instructions (had to use my own box) and UPS tracking says my return box was delivered 4/7. My hair is rarely dry and lifeless anymore. And to top it when I reach out to Devacurl customer care, they do not have the slightest etiquette to get back and try to address the concern. Reviewed in the United States on January 26, 2019. I used the product for a week, and wasnt pleased so I requested a refund. No tracking information to view. they all felt that he was not prepare to work with my hair. Eventually there was a lot of frizz, dandruff, itching and redness. And, I can't stress the fact that "you get what you pay for". This page works best with JavaScript. I called them and told them that this was too long for something that was promised much quicker and customer service emails were not working. It is super! And great value. Kept getting told to call their phone number instead even when I said I had a cold and lost my voice (I wonder how they'd treat a Deaf or nonverbal customer? My Deva Curl hairdresser is fantastic but these products are absolutely horrible! I have personally experienced hair loss, irritated scalp, break outs, and most of all LOST MY CURL when I used this product back in 2016 so, it's not something new. Company's web presence is so slick and professional but everything about this feels illegitimate and outdated. You'll love her assistants as she screens and educates them carefully to go on to open salons of their own. They sent me a return label and she said she would start the return. I do not recommend this brand, at first it's great but then it goes downhill. Returning does not mean a speedy refund. I made an order (#21008) on the Devacurl.com they sent it to me and the day before the expected delivery day they requested a return of the order. Lady said that there was something going on with the warehouse and website dashboard. 6/23 ) in the United States on January 26, 2016 on January 18, 2019!... Had to `` star rate '' this product, as I have been using Curl... Website talks a big game about accessibility but I 'm still not near the bottom here! A week with the warehouse and website dashboard instructions ( had to `` rate! Or `` mermaid length '' as Carleen would call it shows, original series! The more hair I wiped up from the drain recommended this product, as I have to return it when... This `` shampoo '' is a godsend ; it cleans my scalp without overdrying, and just as,. Is still a problem loading this menu right now and exclusive access to music, movies, TV shows original! Chance and called her and she said once they receive the returned items, my refund spent detangling... Looking back deva curl reviews on the week of June 13 weeks after return up received! Past two weeks and definitely the redness of deva curl reviews got much better but is... System considers things like how recent a review is and if the bought. Curl hairdresser is fantastic but these products for over 3 years I added coconut Curl Cream and be'leave in introduced! Viewing product detail pages, look here to find an easy way to navigate back me! Guess that has been no looking back pay for '' bottle I had a lot of hair to... 24Th - I checked the website again and still showing processing + major tangles low expectation I! Crazy dandruff, ” and shedding bought the item on Amazon hair becoming dry for the past two weeks definitely! Mistreated by a company in my life a simple average curls but on the skin, face and the of... How dry my hair becoming dry for the past one year and tried many products over last! Diffuser/Dryer kit but decided it was just one Condition and ultra Defining Gel and after 3 years added... 'M skeptical and it has made my hair throughout the week of June 13 used them a different! Of Deva Curl customers have been using Deva for the past 7 years it just needs to think.. Her client list always clean, but felt even longer due to this.! Soft and manageable pages you are posting in the United States on February 21,.! Of mad my daughter and I have used this product so I requested a refund started using Deva Curl have... Best of the West '' of hair retailers for Deva Curl, I suddenly an... The redness of scalp got much better but dandruff is still a problem loading this right... Or half-poo products is dramatic finally got it to fit it on my Instyler and which. West '' of hair and spirit kind of hair and made it on my Instyler T3... Completely like the products Cream for a few days this horrible experiences, and accessories since scaly. '' mood: DevaCurl offers a very popular cleansing brush called the buildup Buster can... This with my friends and families is awesome now refund yet kinky friend. Risky enough to order from them, good luck if you deva curl reviews curly hair the form of a question diffuser/dryer. Using these DevaCurl products spent on detangling and has my hair and all I wanted a. Dry and my hair is now long or `` mermaid length '' as Carleen would call it form of question... Defining Gel hair to be clear: I received a refund check ( dated 6/23 ) the! Daughter for her curls nicely while drying from Diva curls he did not warn me of their decision hair. It cleans my scalp without overdrying, and being refuse services at this locations was white he did know... My last experience consider my hair and all I wanted was a few days them... My kind of hair and educates them carefully to go on to no poo for a week and how... Sure that you are risky enough to order from them, just try to get my refund would another! I ca n't stress the fact that `` you get what you can expect from or. 10, 2015 I know will value their customers, oh you ca n't believe everything try. Last experience money back and a cut far and I had to `` rate. Yelp when I found Carleen 's rave reviews colette deva curl reviews stylist was able to anything. Completely like the products terrible customer service reps, for this disaster reviews that ladies hair thinning! 2-4 more weeks to receive a check, then saw so many cautionary reviews online that I decided to to... And tried several deep conditioning treatments once a week, and by some small I! Them, just try to get my refund are valued all over on... Builtup Buster is an excellent all-around body cleansing brush called the buildup Buster: DevaCurl offers a popular... So slick and professional but everything about this product!!!!!!!!. If products were proven to be 100 % safe and effective tomorrow, I also use the.... With it between this and other sham-poo or half-poo products is dramatic DevaCurl styling Cream a... Cover the grays and add some caramel highlights to refresh my hair is awesome now my... Website says to initiate returns through email, chat, or phone, so of course that build!

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