It doesnt close easily after emptying the barrel. Purchased in June 2020 at JB Hi-Fi for A$540.00. They then tried to tell me it was up to the retail store I bought it from to refund me but of course the retail store tell me it’s up to Dyson, so no one is willing to take responsibility and I’m left with a product that is totally useless to me. Just awful. Isn't it a shame that a machine that is called 'multi floor extra' requires extra attachments to work??? any help would be appreciated. The truth is, it isn't really that great on any floor surface. If the retailer had a money back guarantee, I would be returning it. Dyson that didn't live up to it's claims. Please forward your review, details, and serial number of your machine to firstname.lastname@example.org and our Dyson Experts will be happy to assist. I wanted to love my Dyson but I don’t. Dyson Cinetic Big Ball (Barrel Vacuum Cleaner): 3.6 out of 5 stars from 751 genuine reviews on Australia's largest opinion site ProductReview.com.au. We are sorry to hear you are having trouble with the Pneumatic floor tool. Deze zakloze Dyson Cinetic Big Ball Multifloor 2 is gelijk aan de Cinetic Big Ball Absolute 2, alleen heeft hij minder accessoires en een andere kleur. First, the new quick-release mechanism doesn't work well. Hair is not a problem... if it only was so easy. It is easy to manipulate and manoeuvre. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area. See the Best Barrel Vacuum Cleaners in 2020 as rated by Australians on ProductReview.com.au. It is a small bit of plastic which holds the bin shut but I have faced the same issue many have complained about since the very beginning, which despite how tight and secure it is when installing the bin, upon removal, the bin lid will flip open and dump all the dust you’ve been vacuuming up back onto your floors. We are sorry to hear you are unhappy with your Dyson Cinetic Big Ball Multi Floor. Just empty the bin when the dust reaches the MAX line to ensure it performs as it should (you can see how to do this here: If we can assist further, please get in touch with our Dyson Experts via, If you are not in Australia, please visit. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm AEST. Moet je de Dyson Cinetic Big Ball Multi Floor 2 kopen. The floor tool despite it being Dyson's "best", needs constant passes just to get surface level dust, let alone embedded dust which there's no way of proving if it is removed or not. After emptying you may rinse the clear bin in cold water, ensuring that no detergents are used. It had to be sent back to Dyson to be attached back on. On my old house's laminate floors, the floor tool simply pushed dirt around rather than sucking it in unless you made a conscious effort to go over dust very slowly. As if it is saying a final "- - - - - YOU" to its user before going home to its nest until YET the next house cleaning experience. I found the suction very poor, does not get the sand off the car carpets and mats easily. While there is a post motor filter built into the ball, this filter is designed to last the lifetime of your machine with no need for maintenance. So we are able to assist you further please send an email through to email@example.com and one of our experts will be in touch as soon as possible to assist. The most troublesome issue is the weak latch mechanism on the bin. Finally, like every Dyson, the retractable cord never actually fully retracts. And then the worst part is to empty the container bin. I used this in a 57sq m carpeted flat and on a tiled bathroom floor and tiled balcony. We would kindly encourage running through the troubleshooting outlined here: https://support.dyson.com.au/supportHome.aspx/Vacuums/Cylinder... Read more, As I've had this vacuum for a few years now, I feel I am now able to provide a comprehensive review of its abilities. We since found out that you should never use powder carpet cleaners in bag-less vacuums.... lesson learned. Thank you for all your assistance, the new bin has fixed the problem and i am still a Dyson customer thanks again and have a great Christmas. Write a review on ProductReview.com.au! Smell is now gone and suction is as good as new now. Afmelden kan via de link in de nieuwsbrief zelf. While this machine is designed to work across carpets and hard floors, if hair is a problem, we encourage a machine with a spinning head as included with our Cinetic Big Ball Animal+ and Cinetic Big B... Read more. Great particle separation. Within a year, in early 2017, the wheel fell of the unit and upon inspection, it was an in-warranty repair as the heat generated by the unit had weakened the plastic attachment. We spent extr...Read more. I have no idea why people rave over this brand. Other than that it’s worth the money and a great product. This thing is like dragging a medicine ball around. I’ve attached an image of the size of the catch, beside a 20c coin for scale. I then soaked all the parts in a mix of water and mild detergent overnight. For larger debris such as this, we would encourage either placing the floor tool directly on top of the debris, or removing the floor tool and using the included combination tool to clean these up. Not worth the money, unlike older Dysons. I ended up completely disassembling the cyclone filter (BIG job) and found a huge amount of muck stuck inside all over the filter and the air jets. When closing... the bin, we recommend to ensure the bin is closed by sliding it up, then closing the trap door securely. Very disappointed in our first Dyson product. I cannot trust it anymore and have to have my hand under the container as I carefully walk to my bin to empty it. However, this can be a tricky feat if your mum hasn’t told you what kind of gift she’d be happy with. To date, I’ve gone back to Dyson numerous times and they just keep sending me the same flawed bin which works fine initially but then exhibits the same issue after less than a year (and I don’t even vacuum very frequently). Please forward your review, details and photos to. Our helpline is open Monday - Friday 8am - 7pm and Saturday - Sunday 8:30am - 4pm. As I've had this vacuum for a few years now, I feel I am now able to provide a comprehensive review of its abilities. Please be assured this does not sound normal and you should not find the bin opening easily when taking it off the machine.... Read more. We certainly wouldn't expect any difficulties using your machine on hard floors and are keen to assist. If you hop onto Google and type in ‘Christmas gifts for Dad,’ you’ll likely be met with a barrage of ads for personalised beer glasses and novelty socks. This is by far the least well designed. vaccum. Having met an obstacle and surviving an impatient retaliation by the user, it then rolls on its side. So you have to end up carrying the HEAVY barrel in the other hand and consequently hurting your back. Then it gets stuck on every corner or obstacle. Yes, you have to clean the brushes on the turbo head every now and then but I have to do that on all of them. 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