As Lambrini Kourkouta and Ioanna V. Papathanasiou noted in their article, “Communication in Nursing Practice” for Mater Sociomed, communication is a key part of all nursing practices including treatment, prevention, rehabilitation, education, and health promotion. Indeed, active listening is an important principle of effective communication. The most divided NP opinions were about two communication techniques: the effectiveness of asking other office staff to follow-up with patients for post-care instructions (yes/effective 54%; no/not effective 5%; don’t know 41%) and about referring patients to the internet or other sources of information (yes/effective 48%; no/not effective 6%; don’t know 46%). For this reason, the American Nurses Association and AONE stressed that nurses should speak directly with the people with whom they need to communicate. Improving the nation’s oral health means reducing or eliminating the mismatch between the abilities of the public to obtain, understand, and act upon oral health information, and the expectations and characteristics of healthcare providers and healthcare systems who provide oral health information and services [3,9]. Models were run for the 17 communication techniques and for the 7 basic communication techniques. More than 75% of respondents believed that 6 of the 7 basic communication techniques are effective. Competing interests: The authors have declared that no competing interests exist. A message can easily become distorted when it passes from one person to another. Yes Contributed reagents/materials/analysis tools: MQW AMH. More than 80% of NPs (N = 194) routinely used 3 of the 7 basic communication techniques: simple language, limiting teaching to 2–3 concepts, and speaking slowly. Citation: Koo LW, Horowitz AM, Radice SD, Wang MQ, Kleinman DV (2016) Nurse Practitioners' Use of Communication Techniques: Results of a Maryland Oral Health Literacy Survey. View all blog posts under Articles | View all blog posts under Nurse Practitioner Programs. Of the 1,410 surveys mailed to all pediatric, family, and women’s health nurse practitioners in Maryland, the response rate was 20.57% (n = 290), with effective response rate of 18.65% (n = 263) after excluding all un-usable responses. The third mailing was a postcard sent to all non-respondents reminding them to complete the survey. Yes The 17 items are grouped into five domains. The American Nurses Association and AONE noted that accuracy should be a guiding principle for all nurse communicators, whether they are giving or receiving information. Non-significant predictors included: year of graduation, race/ethnicity, sex, group practice/hospital/public health settings versus solo practice, and percentage of pediatric Medicaid patients in practice. The questionnaire consisted of two parts. Using elements of nonverbal communication—such as facial expressions, eye contact, gestures,... 3. Sarah D. Radice provided extensive contributions to the writing and revisions of the manuscript. Routine use of communication techniques reported by NPs was defined as responses of “always” or “most of the time”. Of the 7 basic communication techniques, more than 80% of NPs reported routinely used the following 3 techniques: limiting to 2 or 3 concepts presented, speaking slowly, and using simple language. Clinical communication strategies of nurse practitioners with patients. Healthy, decay-free teeth require appropriate use of topical fluorides (toothpaste, mouth rinses and professionally applied fluorides), consumption of systemic fluoride (fluoridated water or dietary fluoride drops or tablets), dental sealants; good oral hygiene habits; and limited consumption of refined carbohydrates [12]. The modes in the “most of the time” use category included 8 out of the 17 communication techniques; the modes for an additional 6 communication techniques were in “occasionally”. Principles of Effective Communication in Nursing Practice, Incoming Freshman and Graduate Student Admission. Nurse practitioners who took a communication course in addition to nursing school used a higher number of the 7 basic communication techniques per week than the NPs who had not taken a communication course (Coefficient .97, SE .31, p < .01) (Table 5) in the ordinary least squares regression model, but this significance was not demonstrated in bivariate analysis (p = .82) (Table 4). The 17 communication items are grouped into 5 domains: interpersonal communication, teach-back, patient-friendly materials and aids, assistance, and patient-friendly practice. The teach-back method has demonstrated improved patient recall, comprehension in understanding immunizations and consent forms, and improved disease-specific outcomes in patients with diabetes and heart failure [24,35–38]. Learn more about our online degree programs. http://www.quantumlearn.com/blog/bid/80214/Workplace-Communication-Positive-Communication-Quotes A patient-centered provider bears the responsibilities of helping ensure patients have accurate, accessible and usable information, as well as the support needed to make decisions and participate in their own care [28]. Yes Much communication theory focuses on verbal communication. Assessments for user-friendliness may include looking for use of clear symbols on signage, ease of facility navigation, and literacy levels of patient education materials and patient forms [3,39]. Wrote the paper: LWK SDR AMH DVK MQW. General linear models explored provider and practice characteristics to predict differences in the total number and the mean number of communication techniques routinely used in a week. Do not participate in gossip, rumors or back-stabbing. While a chance exists that the listener will interpret the message exactly as the speaker intended, this exact interpretation may not always occur. The data was analyzed using SPSS v.21. By employing active listening, according to Kourkouta and Papathanasiou, nurses can more accurately assess and respond to the needs of their patients. Yes Dushanka V. Kleinman collaborated on the design and contributed to the refinement of the article. Is the Subject Area "Nurses" applicable to this article? Data is available as a Supporting Information File. The American Medical Association and health literacy experts recommend using 17 communication techniques to improve patient-provider communication [32]. Analyzed the data: MQW. The homogeneity of nurse practitioners may be similar to that of physicians, and thus nonresponse bias may be only a small threat [44]. Another item asked if they were interested in taking a communication course in the future. This sample is very slightly over-represented by NPs in Maryland who provide services to children with Medicaid as the primary pediatric dental insurance (43% of sample total) compared to a state-wide average of 32.6% of Maryland’s children who are enrolled in Medicaid [47]. Two statistical models of NP provider and practice characteristics demonstrated no significant difference for all sociodemographic characteristics. A safe and open environment is also important for effective communication between nurses and other health practitioners, the American Nurses Association and AONE noted. Aim to always speak with clarity, accuracy, and honesty. Health-literate organizations are institutions which make it easy for people to “navigate, understand, and use” health information and services in order to care for themselves [9]. An explanation for the high proportion of respondents who stated they did “not know” about the effectiveness of asking a family member or friend to accompany them in the discussion may be be due to wording of the item being unrelated to actual clinical practice, wherein those respondents who routinely care for infants and children usually experience an adult caregiver accompanying a child patient and therefore they do not ask a child patient about desires to be accompanied. 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