It will help in learning the cross cultural activities when the employees come from the different diversity, and treat them equally. It will help in learning the cross cultural activities when the employees come from the different diversity, and treat them equally. Hard and soft sport tourism. The main advantage of this approach is to provide more friendly approach and the benefits to the employees. It should also highlight how the employees handle their job. The goodwill of the hospitality and the Tourism based industries is marked by the touch points where the services are being improved every moment with the help of positive learning attitude of the employee’s (About.com 2012). How can we reduce the effects of that soft tourism has, and how can we increase the amount of hard tourism, all in all benefitting the tourist and nature. In the era of globalization resources cannot be wasted in an organization because it creates a lot of loss. The industry is being differentiated on the basis of quality of service being provided by their employees related with hard skill and the soft skill part. David Weaver addresses the different attributes that make up an ecotourist in his book Sustainable Tourism. The hospitality and the tourism industries should maintain a balance between Hard and Soft HR. This sector can run smoothly when the employees are available at the required destinations because this sector has got higher attrition too. The Hard HR will help the employees to clarify regarding systems, function, and process of these industries. This sector also faces the problems during recession and the Hard HR approach is applied for bringing and sustaining the business by reducing several costs and focusing on the profits. The responsibility is being handled by empowering the employees and motivating them in a proper manner. David Weaver addresses the different attributes that make up an ecotourist in his book Sustainable Tourism. This sector also faces the problems during recession and the Hard HR approach is applied for bringing and sustaining the business by reducing several costs and focusing on the profits. Hard Sports Tourism. Paragliding, rock climbing, surfing , spelunking and scuba diving in remote and exotic locations are some examples of a hard adventure. The development and change in such sectors is rapid and it should be managed by training and focusing on human aspects. Hard HR is also required to sustain the business. Organizations follow different structures such as taller and the flatter one. Sports tourism has been put into two broad categories like Hard Sport tourism and Soft Sport tourism. If the employees are not treated well in this hospitality sector then in such case there will be higher rate of absenteeism and more turnovers. The employee’s attitude and behavior is treated very importantly by the management. The Hard HR is also required by this type of industry in form of managing the customers, handling the queries and the calls, producing the bills of the customers, maintaining the documents properly, handling the equipments, and maintaining hygiene & cleanliness (v-Bulletin Solutions, Inc 2012). ( Log Out / It is one of the fastest growing sectors. The hard approach of HR is required to bring the tourist along with including the soft HR approach. They apply this approach to get competitive edge by using their control systems and reducing the employee’s cost by firing the average performances in such sectors. The employees will be promoted on the basis of their performance and the appraisal which is made by reviewing the good and the bad aspects. The employee’s in the tourism and the hospitality sector can be motivated by providing them recognition, advancement, promotion and etc. Create a free website or blog at WordPress.com. The Hard HRM in tourism and hospitality sector will help in human resource planning, identifying the careers, develop the career, and design the job. The soft HR will be related with humanistic approach required for the development. ( Log Out / The appraisal system should be made transparent by applying 3600 feedback. Employees are treated as human assets but they have emotions and feeling which can be handled with the soft HR approach. It is a rigid approach where the employee’s have minimum communication and the decisions are being flowed from the top to the bottom level. The disadvantages of hard HR are it creates more turnover, absenteeism and poor recruitment system (Alan Price and HRM Guide Network contributors 2012). The HR department will arrange the training sessions related to the communication process and the timely delivery by the employees which will avoid the accidents and mistakes while handling the customers. The employees who work in companies for a longer period of time are being offered the holiday packages by the companies to motivate them for better productivity (UNESCO 2010). Cross cultural training should be given to the employees to understand the customer’s properly. Change ), You are commenting using your Google account. Professional trainers are being hired by hospitality and the tourism sector to train the employees about how to welcome the guest, how to treat them with courtesy, how to understand their requirements, and how to differentiate their employees from the others in term of their quality of service. 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