Please Help! Then, press the ESC key on your the keyboard, press F10. … it has done this 2 times now and i have tried holding the power button for 15 seconds but when i try to turn it on the same thing happens. 10:13 AM I understand you have issues powering on your laptop. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. For most laptops, press and hold the Power button for 15 seconds to reset. Disconnect all non-essential devices. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. Hey there! Try plugging the adapter into a different wall outlet and check if it helps. As you mentioned you have issues powering on your laptop. Please contact HP support for service options. If it's not, plug in the power adapter and try to turn the laptop on again. I just finally found the box it was packed in yesterday. † The opinions expressed above are the personal opinions of the authors, not of HP. Try performing a hard reset. Unplug the AC adapter from the computer. Product: HP Stream 11 Couple days ago laptop was working fine, went out for the day and when I came back my laptop screen was black but the power light was flashing, tried to turn it off by holding power button down but wouldn't turn off and still kept flashing.. by Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. My laptop cut off, with full battery and will not cut back on. Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping. Press the Power button to turn on the computer. There is a section marked reset a notebook with a sealed or non-removable battery. There is a section marked reset a notebook with a sealed or non-removable battery. I got up to use my hp stream laptop and the screen was completely black, there were no fans running, no light indicating a charge when the battery was plugged in. Plug The PC Back In. Both of these can be purchased at your local electronics store. Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! HP Stream 11-d020nr Troubleshooting. - edited :smileyhappy: Didn't find what you were looking for? i typically go on my laptop every night and one night i went to bed and in the morning (which was a weekend) i went to go on my laptop and it wouldn’t turn on. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, ‎04-09-2015 Regards: 1029rjmenvy17t. By using this site, you accept the, Simply ask a new question if you would like to start the discussion again. Do you see any lights blinking on your laptop? Try performing a hard reset. It is still under manufactures warranty (it is less than 1 year old) however I do not have the serial number and the battery does not come out, so I have no idea where to get the serial number from. Take Out The Battery. Remove the computer from any port replicator or docking station. Plug the power adapter directly into a functioning wall outlet. - last edited on 1. First, check to see that the battery is charged. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected. 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