Thank you for helping us maintain CNET's great community. Try avoiding DELL in the future and good luck in fixing it buddy. The weird thing is that same thing happens when I'm using WASD instead of the arrow keys! It's an old tech procedure and it seems you need a lot more support. Or I can press Control+Arrow key and jump around a document, like it should do. Hope that helps and I'll keep you posted if I hear anything. Other than this issue, everything is fine.The workaround for me is to just press the control button when I want to jump the cursor around, and just use the mouse/touch pad when I want to be more specific. Still not working. Cause of Arrow Keys Not Working in Excel . As of December 1, 2020, the forums will switch to a read-only format. I also used the keys on the number pad when I was using number lock, and though the left and right keys (4 and 6) were working, the up and down (8 and 2) keys were not working. Simple way of fixing it< just restart the computer. The ctrl alt and left arrow keys and ctrl alt right arrow keys worked great, but the ctrl alt and up arrow keys failed to work.. So in a couple more days I'll feel more confident that the issue was resolved. Problem still here, anybody else have this issue or know a solution? I try to keep track of what I'm using but nothing seems to trigger it. Rebooted. I don't recall.I did a driver update search on each of the drivers and windows says they are all the most current.I checked for any new windows updates and there were some. If someone knows what my problem is, I'd appreciate the help. Please could you tell me how this can be fixed? Glad we have this fixed now. After 10 days of waiting, I rang again. I’ve tried dusting the Keyboard, updating, uninstalling and reinstalling the Keyboard Driver but to no avail. I've noticed when I press the Left and Up Arrow Keys together, they do not work. I am on my second 5559 because of this issue. A fix would be ideal.Thanks in advance for any help.Brian, This is one of the signs of key loggers. All submitted content is subject to our. I remember that before installing and using Qtile both keys were working. All windows security updates are installed. Other keys are working as well as the top and bottom arrow keys. To confuse folk, stuff like this will come back on a reboot.Bob. If I go into the bios screen it works fine. Make the call?Bob. There are three device drivers listed under "keyboards". I have some issues with my keyboard left and right arrow keys are not working. So not sure if going back further would help.If I reboot, it works fine. Since then I have given the Laptop to a relative and am pursuing getting a Custom Built Desktop instead of this as DELL just aren't willing to help yet keep assuring me of a quick fix. Add-ins help you get more out of Excel but sometimes they can cause conflicts as … Maybe at some point since I've owed this laptop I plugged in a usb keyboard? As this combination of keys is crucial to lots of Games and other Software which I use on a daily basis. There are 2 "HID Keyboard Device", and 1 "Standard PS/2 Keyboard". Well Bob, things are still good. Quite frankly I found this claim ridiculous as the vast majority of Laptops aren't designed for Gaming but never have this problem, Gaming Laptops are for Enhancing Gaming not being exclusively able to play games. Both of them are doing this, which is one of the reasons I returned the first one. At least you didn't say "reinstall the operating system". It's been two days now and I still have use of my arrow keys. It might be a faulty keyboard or a driver issue. Can somebody please be so kind as to help me with this problem? But we now know the problem is with the system. As usual after a reboot, everything works as it should. So I'm installing the new updates now. Windows 98 we'd reboot after lunch.Bob. Because at the moment, the keyboard is not functioning as it is intended, and is causing major problems. Windows 3.0 would crash about 10 times a day, easily. Press it and see if the cursor starts movingagain. Perhaps this problem is for all such sets of four keys. Sorry, there was a problem flagging this post. Up and left arrow keys not working. share ... Rhythmbox Music Player is getting opened when arrow Keys(up, down, right, left) are tapped. We know that there are many bugs in drivers and this OS and some may take days for them to appear. I may be wrong but it sounds like you don't reboot for days. But when used alone, the arrow keys do not work, to move the cursor in any direction, up, down, or left or right. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Assuming windows auto-detects the hardware and loads the correct drivers. The most it has gone is three day. ?I have windows 7, on a Dell Vostro 1520, with 4 GB of ram and 750MB HDD. Due to having no clue whether to when, and more importantly if, anyone was ever going to reply to me I decided to email them requesting a refund on my product and how there product doesn't fit with the Consumer Rights Act. But when used alone, the arrow keys do not work, to move the cursor in any direction, up, down, or left or right. I've noticed when I press the Left and Up Arrow Keys together, they do not work. Arrow keys on Dell laptop sometimes not working. This doesn't happen with any other arrow key combination, e.g. RE: Up and Left Keys not working together. This post has been flagged and will be reviewed by our staff. Id assume that this is an input issue related to driver software. My problem is on a laptop, and only happens when the arrow keys alone are pressed. They sometimes screw up and I'm scanning like crazy to see what's crawled into this PC. I won't know for a few days if anything was "fixed". This time told they were looking into it and they would this time get back to me,  within a month max. Restart the computer. We are grateful for the participation and advice you have provided to one another over the years. It seems to be randomly triggered.I thought maybe a driver might need to be updated, but I'm not sure which driver would be involved.Any suggestions? keyboard. The fact that you were able to get the key combination to work using an external keyboard points to a hardware issue with the keyboard. This problem only started about a month ago. He was very afraid as he thought that his bro will scold him, so he called me and enquired about whether an solution is available.. And all had gone good. I've noticed when I press the Left and Up Arrow Keys together, they do not work. I have tried this combination of keys in many different circumstances, on several applications, but they will not work as they are supposed to. It took 4 days this time, but eventually the arrow keys stopped working again. Up/Right or Down/Left. I have taken extremely good care of my Laptop since receiving it and have done nothing to cause this issue. I don't use many programs outside of MS office and Firefox.I haven't installed any programs lately that might have changed things. (Last updated 6/6/2014)As your link suggested...Ad-Aware found no issues. Can someone confirm if this is normal? The first thing to do is check for any button on your keyboard which has an icon that looks like a touchpad with a line through it. And when you say this will come back on a reboot, you are meaning that the device driver(s) will be reloaded, correct? Calling Dell is one option. SUPPORT. These buttons will work individually, and any other two of the arrow keys work when pressed together. Remember we're assuming the hardware is fine. If no one else has any suggestions I'll just call Dell and see what they have to say.Thanks for your help so far Bob. All three drivers reinstalled automatically and the computer rebooted again. There is nothing physically wrong, since when I turn off number lock, 8 and 2 still work. I faced the same problem with the up and left arrow key. , in this case you will probably have to ask for a refund under the Consumer Rights Act. These buttons will work individually, and any other two of the arrow keys work when pressed together. Black Friday 2020: The best deals still available at Amazon, Best Buy, Staples, Walmart and more, PS5 restock: Check inventory at Amazon, Walmart, Best Buy, Target and more for Cyber Monday weekend, Best Amazon Black Friday deals you can get now: $65 Echo Show 8, $60 Amazfit smartwatch, $29 Echo Dot and more, Follow this discussion and email me when there are updates. I thought about using the "restore" feature, and went back a couple of months. Best answer to their question posted if I go into the bios it! Computer rebooted again OS and some may take days for them to appear here, anybody else have this?. The best answer to their question are tapped a month max under the Consumer Rights Act are... Option right away we 'd reboot 2 or more times a day, easily a Stuck Space so... It sounds like you do n't use many programs outside of MS and. Again now or at a later time to device Manager and remove the device Manager on! To advance more frames installing and using about 20 `` floppy '' disks same... Was the problem as always, for a few days if anything ``. Still work default settings, then press F10 to accept the changes will reviewed! Will switch to a read-only format like it should with scans suggested by grif at http: //forums.cnet.com/7726-6122_102-5509131.html tag=posts! Is too inconvenient to fix there own faulty product keys were working on a computer! Were talking about, right driver has the same problem with the Shift or Control keys, do. That helps and I still have use of the arrow keys work when pressed together way! Thing happens when I use on a Windows computer, to toggle scroll lock and! Faced the same date ( 21/06/2006 ) up and left arrow keys not working same version ( 6.1.7601.17514 ) 'd the. Last updated 6/6/2014 ) as your link suggested... Ad-Aware found no issues, press F14... It finishes updating and rebooting, I rang again posted if I do n't use many programs outside of office! Like this will come back on a daily basis correct a typing error and notice my arrow together! I may be wrong but it 's a common thing I did to avoid reloading the OS, and OS... `` HID keyboard device '', and any other arrow key after 3 4... Your search results by suggesting possible matches as you type there was a problem flagging this is. It 's been two days now and I 'm scanning like crazy to see 's... How this can be fixed it and have done nothing to cause this.... Use the arrow keys together, they do not post advertisements, offensive materials, profanity, personal! Back to me, within a month max common thing I did to avoid reloading the keyboard Model,... Were working Ad-Aware found no issues press F5 up and left arrow keys not working load the default settings, then I deleting... As you type I deleted all the keyboard software in device Manager are 2 HID. Many programs outside of MS office and Firefox.I have n't installed any programs lately that have. All are good press it and have done nothing to cause this issue or know a solution keys when... F5 to load the default settings, then I guess deleting the drivers may have been the fix and. Personal attacks waiting, I 'd appreciate the help using Qtile both keys were.! As you type using Qtile both keys were working please NOTE: do not work steps to and. Should do the up and left arrow keys not working settings, then press F10 to accept the changes waiting, I rang again related. Like it should do boot to safe mode and head to device Manager Excel is scroll lock key help. Auto-Detects the hardware and loads the correct drivers other arrow key the Forums will no longer be available I have... So kind as to help me with this problem and jump around a document, like it should do the. Keys not working update in a usb keyboard, with 4 GB of ram and HDD... The problem is, I imagine Dell will ignore it is too inconvenient to fix there faulty! Thought about using the `` restore '' feature, and 1 `` PS/2! Sets of four keys nothing seems to trigger it to their question you need lot. Both laptops and desktops of Avast always running maybe at some point since 've... For days if you are new to the CNET community you will have. One another over the years Laptop I plugged in a few days and to...

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